Privacy policy
Privacy Policy
Last updated: October 26, 2025
Jane and Renée operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Jane and Renée is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been de-identified or collected anonymously.
We may collect or process the following categories of personal information, depending on how you interact with the Services:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and payment details.
Account information including your username, password, and preferences.
Transaction information including items viewed, added to cart, purchased, returned, or exchanged.
Communications with us including inquiries and customer support requests.
Device and usage information including browsing data, IP addresses, and interactions with the Services.
SMS consent data if you opt in to receive text message updates or marketing.
Personal Information Sources
We collect personal information from:
Directly from you when you create an account, make a purchase, or opt in to SMS updates.
Automatically via cookies, analytics tools, and device data.
From service providers such as Shopify and SMS delivery platforms.
From partners or other third parties.
How We Use Your Personal Information
1. Provide, Tailor, and Improve the Services
We use your information to process payments, fulfill orders, facilitate returns, manage your account, and create a customized shopping experience.
2. Marketing, Advertising & SMS Communications
With your explicit consent, we may use your personal information, including your phone number, to:
Send you marketing, promotional, and advertising communications by email, SMS, or postal mail.
Provide personalized offers and recommendations based on your browsing and purchase history.
Send transactional SMS messages, including order confirmations, shipping updates, and return information.
Send marketing SMS messages, such as exclusive offers, abandoned cart reminders, and promotions only if you have opted in.
SMS Compliance Notice (TCPA):
By opting in to receive SMS messages from Jane and Renée, you consent to receive recurring automated promotional and personalized marketing text messages at the phone number provided.
Consent to receive marketing texts is not a condition of any purchase.
Message frequency may vary.
Message and data rates may apply depending on your carrier.
You can opt out at any time by replying STOP to any message. Reply HELP for help or contact us at support@janeandrenee.com.
3. Security and Fraud Prevention
We use your information to protect accounts, detect fraud, and secure transactions.
4. Customer Support & Communication
We may use your personal information to respond to inquiries, provide updates, and resolve service issues.
5. Legal Compliance
We may process your information as required to comply with applicable laws, regulations, or legal requests.
SMS Marketing & Communications
By providing your phone number and opting in to receive SMS messages from Jane and Renée, you acknowledge and agree that:
You may receive recurring automated marketing and transactional text messages.
Examples of messages include order confirmations, shipping updates, special promotions, and personalized offers.
Your consent to receive SMS messages is not required to make a purchase.
Message frequency may vary.
Message and data rates may apply.
Opting Out:
You can opt out of marketing SMS at any time by replying STOP to any message.
After opting out, you may still receive transactional SMS messages related to active orders.
Data Handling:
Your phone number and SMS consent preferences are stored securely.
We may share your number with trusted providers (e.g., Shopify, SMS delivery platforms) only to enable these communications.
SMS data is handled in accordance with this Privacy Policy
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Use of Meta (Facebook and Instagram) Advertising
We use Meta technologies, including Facebook and Instagram advertising tools, to help us reach people who may be interested in our products and to measure the performance of our marketing campaigns. This may include the use of the Meta Pixel, Conversions API, and related analytics or remarketing tools.
These tools allow Meta to collect information such as your IP address, browser type, device ID, and browsing behavior on our website. This data helps us:
Show relevant ads to users who have visited our website or interacted with our content.
Understand and improve the effectiveness of our advertising campaigns.
Provide a more personalized shopping experience.
Meta may use this data in accordance with its Data Policy, which you can review at https://www.facebook.com/privacy/policy.
You can control your ad preferences and limit how your data is used for personalized ads by adjusting your settings on Facebook or Instagram, or by visiting the Digital Advertising Alliance opt-out page at https://optout.aboutads.info.
We do not share personally identifiable information with Meta unless you have given us explicit consent or it is required to process your transactions. All data sharing is done in compliance with applicable privacy laws and our Privacy Policy.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know. You may have a right to request access to personal information that we hold about you.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
- Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Transfers
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@janeandrenee.com