We currently ship to the United States and Canada only. Shipping fees and delivery times are calculated at checkout, and tracking details will be sent once your order has been dispatched.

Please allow 5 to 7 business days for orders to be processed.

We offer the option to require a signature on delivery to help protect your package. If "Signature Required" is not selected at checkout, your order may be delivered without a signature and we cannot be held responsible for lost or stolen packages.

If you selected Signature Required and experience an issue with delivery, please contact us at support@janeandrenee.com within 3 business days and we’ll be happy to assist.

All items are final sale. No exchanges or refunds.

If a chargeback is opened for an order that was successfully delivered and sold as final sale, we will provide delivery confirmation and our stated policies to the payment processor for review.

If you have a concern with your order, we encourage you to contact us directly at support@janeandrenee.com so we can review the situation and assist where possible.

You can find more details on our return policy here.

Your order is important to us, and we’re getting it ready as fast as we can. Once it’s processed, we can’t promise we’ll be able to cancel it, but we will try our best! If you need to cancel, please email us right away at support@janeandrenee.com with your order number, and we’ll see what we can do.

Each vintage piece comes with detailed notes on sizing, fit, and any important condition details. Since vintage sizing can differ from standard sizing, we recommend reading each description carefully. If you’re unsure about the fit, we’re always happy to help, just reach out before purchasing.

All items are sourced from trusted third parties and authenticated by our team.

We accept all major credit cards including Visa, MasterCard, and American Express. Payments are processed securely through Shopify.

When making a purchase, you may be asked to provide billing and shipping details, including your credit card number and expiration date.

By placing an order, you confirm that you have the legal right to use the payment method provided.

You also authorize janeandrenee.com to share this information with trusted third-party partners (such as Shopify) for the sole purpose of completing your transaction. In some cases, verification may be required before your order is processed.